Friday, May 14, 2010
Hissy Fit or How I Ruined Myself in Food World
I am a fit thrower from way back. I used to be worse than I am now. After I reached the point where no one could spank me or send me to my room, I embraced the freedom of fit throwing on a regular basis. Oldest Friend throws fits too. We have, in the past, referred to this as "ruining ourselves", as in "Pantster, I don't care if they did put sour cream on your plate after you told them not to, don't you ruin us in this place. We are running out of places to have lunch."
But I decided a few years ago that fit throwing didn't really make me feel that good (except sometimes) and it didn't do anything to improve the world so I cut way back. I became the kinder and gentler Pantster—at least outwardly.
But today I—as the Baptists say—backslid. The scene of the crime was Food World. I'm not proud of it but I'm not that ashamed of it either. It's been coming for years. First off, let me go ahead and own up to the fact that Food World is not my first choice for grocery shopping. Publix is my first choice, but it's across town. Lucky's, which is five blocks from my house, is my second choice but it's small and doesn't always have everything I want. Food World is the bad step sister for many reasons, but it will do if I need more than Lucky's has to offer and I don't have time to drive across town.
I don't know why it happened today. They've never been friendly so I wasn't expecting them to be. I wasn't having a bad day and I'm not an unhappy person. (You know that's what people who work with the public claim about those who find fault with inferior service.) I was just sick and tired of having a cashier who would not speak to me, would not look and me, and continued to visit with a fellow employee while he scanned my groceries. The first words he mumbled under his breath to me were, "Debit or Credit?" Then, "What kind of card?" When I did not press the right button, he reached over and did it, still without a word or a look. When my groceries were in my cart, he mumbled by rote and, again, under his breath, "Haveaniceday."
I began to roll my cart away; I did not get far. I turned to this young man and said, "I don't think you really mean that or you would have greeted me when I approached you."
"Huh?" he said.
"You never said hello. You never looked at me. Your life will go better if you will learn to be nice."
"I am nice," he said.
"No you are not," I told him. "All you do is visit with each other."
And I left Food World for the last time. When I got home I pulled up Food World's website and found the section where I could "tell them about my experience". I was unable to really do that, since they only allowed me 1000 characters but I did the best I could. True, I could write them a letter and mail it but I refuse to expend the energy. I'm not going there anymore so I don't want anything from them and it isn't my job to improve their customer service.
I realize there are people in the world who are starving to death. I realize that in days- gone-by-Russia, those people would have been euphoric to have a Food World, with or without a surly clerk. But I'm not in Ethiopia and I'm not in days-gone-by-Russia , so from hence forth, if I cannot make the time to go to Publix, where all is light and happy, or those sweet, sweet people at Lucky's don't have the brie, or the capers, or whatever other ridiculous thing I have a hankering for, I'll do without it.
Have you thrown any fits in public? Do you care?
Addendum--After I wrote this I got a very nice call from the manager at Food World. He said he was new and to please come back, to give him a chance to straighten things out.